BSOD possibly?

[Tep]

Alright so as i awoke this morning i was asked to take a look at my moms laptop because it wont boot up.....

well i didnt get much of a chance to mess around with it....

but talking to her she said before it starting acting up that She was uninstalling a program called Nero...

its a cd/dvd burner

but as she was uninstalling it a blue screen popped up saying thing about a disk space error and asking here to do all this stuff which she did and restarted the comp like it asked.....

Well now Windows will not boot

None of the safe modes will boot so i can't really look around the comp in that manner

setup will open and i tried messing with the boot order

same results

restoring all defaults....

same results

so im kinda stumped as the windows logo and load bar will load for a bit

then a screen i cant make out pops up in a split second then im asked to chose between

Safe mode
safe mode with networking
safe mode with command prompt

boot windows with last good config

start windows normally

each safe mode gives me a pretty long list of files before returning
to the black screen with above choices

the windows options trys to boot windows flashes the afore mentions screen i can't make out the back to the black screen

i do have the option of booting from LAN though but not sure how i would go about doing that

anyways was wondering if anything could be done
and if so i could use a push in the right direction

or should i just reinstall windows

and its a HP laptop running Windows Xp

[DNR]

F8 or F10 gets you the menu
choose
boot windows with last good config

(safe mode, or safe mode with command prompt would be my other choices)

Your mom should have a "Restore Disk" for the laptop. Laptops have their drivers, the Windows OS, and even tools to fix issues.

Depending on what she did, it might not be good,

as she was uninstalling it a blue screen popped up saying thing about a disk space error and asking here to do all this stuff which she did and restarted the comp like it asked....

If it asked her if she wanted to format, thats bad.

now Windows will not boot

You WILL need the disk that came with the laptop.

If it asked her about uninstalling an important file - and crashed the OS badly (say the explorer.exe?) you can try to repair it without a complete reinstall of the OS, the laptop 'restore' disk can help.

You need the disk for the laptop.

DNR

[computathug]

If you have a restore disk or the OS disk you can ...

Boot from disc
Log on to recovery console
Choose OS (usually just '1')
run 'chkdsk '
run 'fixboot' ..... if this doesn't work run 'fixmbr'

Hope this helps

[floodhound2]

Just reassure her that the laptop is working. Its the software that's broke and thats a easy fix...

[Tep]

F8 or F10 gets you the menu
choose
boot windows with last good config

(safe mode, or safe mode with command prompt would be my other choices)

those will not boot either....it tries to boot and then returns me to the menu....

well i didnt use f8 or f10 it just displays a screen with the choices i listed above

i'm currently at school so i'll have look at again when i get home afterwork

and i was informed, after posting this topic, while asking about the disk that came with the laptop that her disk drive doesn't work =/

and its apparently been out for a while

so i gave up on looking for the disk haha

[computathug]

Tep

and i was informed, after posting this topic, while asking about the disk that came with the laptop that her disk drive doesn't work

You could use a usb drive to boot.

which OS are you using? ....XP

take a look here

http://www.ngine.de/article/id/8

hope this helps

[lilrofl]

Well the way I see it, and I could be wrong (I often am) the laptop is not formatted because you are still getting a windows boot option at start up, so that's helpful to a point. It does however leave a very large number of possible problems, most of them needing an appropriate windows disk to fix.

I understand that the disk drive does not work, and can assume that you do not have an external disk drive, so the USB drive option is a good bet provided the laptop can boot from USB. To make a USB bootable XP restore program use BartPE, which again requires an XP disk.

See the conundrum?

If you had an XP disk and a working drive you could just use the recovery console and everything would be gravy... that not being an option, you will have to either find another way, or make one of the current options work, and this begs some questions.

I guess there just isn't enough information for an applicable solution... but again, I could be wrong.

As a final note, I am unfamiliar with HP computers, if they have a recovery partition like some laptops do, you should be able to recover without a disk... wouldn't that be nice =)

[Tep]

yeah i'm sorry about the lack of info as i'm receiving it second hand =/

i haven't had too much time to look at the comp
and i feel i've failed to explain it aptly

basically when booting up it reaches this screen


loads for a few seconds
and gives me this screen (Boot Menu)


trying either windows option just gives me the load screen again then right back to the boot menu

all the safe mode options gives an output that looks similar to this


and then takes me back to the boot menu

and i never get a please wait it just load so far then stops, and returns to the boot menu


and the USB boot does seem to be my best bet ATM

and yeah i noticed this reading the article

i was hoping i could maybe set the USB up on my desktop
then use it to boot the laptop

[computathug]

Tep wrote

i was hoping i could maybe set the USB up on my desktop
then use it to boot the laptop

Yes this looks like your best option or use an external cd as stated above.

Any problems with the recovery console just 'hollow'